Privacy Policy
1. Who We Are
At Home IT Support (“we”, “us”, “our”) provides in‑home IT support and related services to residential customers.
- Website: http://www.athomeitsupport.co.uk
- Business owner: At Home IT Support
- Contact email: info@athomeitsupport.co.uk
We take your privacy seriously and are committed to protecting your personal information.
2. Information We Collect
We may collect the following types of information:
**Information you provide directly**
- Name
- Home address (for visit bookings)
- Email address
- Phone number
- Details about your devices or issues you describe when you contact us
- Payment details (if you pay us directly)
**Information collected automatically (website usage)**
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the site
- Referring website or link
This information is typically collected using cookies or similar technologies.
3. How We Use Your Information
We use your information to:
- Provide our IT support services, including scheduling and attending home visits
- Respond to enquiries and provide quotes
- Manage bookings, invoices, and payments
- Improve our website, services, and customer experience
- Send important service messages (e.g., appointment confirmations, changes, or follow‑ups)
- Where you have consented, send occasional updates, tips, or offers related to our services
We will only use your personal information for the purposes for which it was collected, unless we reasonably need to use it for another related purpose that is compatible with the original one.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Help the site function correctly and securely
- Remember your preferences
- Understand how visitors use the site so we can improve it
You can usually control or disable cookies through your browser settings. Doing so may affect how some parts of the website function.
5. Legal Basis for Processing (If in UK/EU/EEA)
If you are in the UK or EU/EEA, we process your personal data on the following legal bases:
- **Contract** – to provide our services and fulfil our agreement with you
- **Legitimate interests** – to run and improve our business, communicate with you about services you use, and maintain website security
- **Consent** – for optional activities such as certain types of marketing communications, where required
6. How We Share Your Information
At Home IT Support does **not** share, sell, or rent your personal information to any third party for any purpose.
The only exceptions would be:
- If we are legally required to disclose information (for example, to comply with a court order or lawful request from authorities), or
- If you explicitly ask us to share specific information with a named third party (for example, if you request that we liaise with another service provider on your behalf).
In all cases, we limit any disclosure to what is strictly necessary.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We keep your personal information only for as long as necessary:
- To provide our services and manage our relationship with you
- To comply with legal, tax, and accounting requirements
- To resolve disputes and enforce our agreements
When it is no longer needed, we will securely delete or anonymise your information.
9. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct any inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Object to or restrict how we use your information in certain situations
- Withdraw consent where you have given it (for example, for marketing emails)
- Request a copy of your data in a portable format, where applicable
To exercise any of these rights, please contact us using the details above. We may need to verify your identity before fulfilling your request.
10. Children’s Privacy
Our services and website are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
At Home IT Support
Email: info@athomeitsupport.co.uk
**Last updated:**
19th May 2026
Copyright © 2026 At Home Tech Support - All Rights Reserved.